Frequently Asked Questions

Payment

For payment, we accept all major credit and debit cards. Although certain cards have an applicable surcharge.

Payments can be done via internet transfer, via phone and cash.

Terms of payment for delivery are strictly payment on arrival of goods.

Payment methods: Counter Sale Payment

Delivery

To book a delivery slot you must place your order by either giving us a call or sending us a text message. 

*Please note: deadline for next day delivery is 9:00PM*

Our minimum order value for delivery inside the M25 is £100 net value. For deliveries outside the M25 is £200 net value.

Depending on the area of delivery, minimum order value may vary.

Our deliveries are Monday to Saturday between 11:00am and 5:00pm.

Delivery slots are 3 hour windows.

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over the age of 18.

Signature upon receipt of the goods will be proof of delivery.

Any missing or damaged items must be reported to our Sales Team, on 0208 591 8333.

Our phone lines are open Monday – Friday 9.00am – 6:00pm and Saturday 10.30am – 5:30pm.

Collection

Our cash and collect counter service is open 6 days a week.

  • Monday – Saturday: 8:00am and 5:00pm.
  • Sunday: Closed for Collection

There is no minimum spend for collection. We are open to everybody’s custom.

Refunds and Returns

We will only credit the customer if the wrong product was delivered and returned on the same day with the same delivery driver in original condition.

Any other returns, our drivers are not authorised to accept goods to return.

Once delivery has been signed for, the customer accepted full liability of the products delivered.

We don’t accept returns on fresh and Frozen items that have been bought in error or if you have changed your mind.

If however, there is a quality issue with anything purchased, we will happily refund your item for you by contacting our Sales Team on 0208 591 8333, Or you can return the items in store along with the receipt.

If your product is faulty or damaged, we’ll gladly refund it. However, if the product affected is a perishable product, then you must call us before the expiry of the “use by”, “best before” or “BBE” date stamped on the product to receive a refund.

While we don’t offer exchanges, you’re more than welcome to re-order any refunded item on your next shop.